OAuth login issue happening to some users


#1

Hello,

We’re getting this error on the server when some users (a small number) try to login using OAuth for FB, TW, and Google.

{"line":"398","file":"oauth_server.js","message":"Error in OAuth Server: Unable to retrieve request token","time":{"$date":1429934834888},"level":"warn"} 
Exception while invoking method 'login' Error: Unable to retrieve request token at OAuth._requestHandlers.(anonymous function) (packages/oauth1/oauth1_server.js:61:1) at middleware (packages/oauth/oauth_server.js:173:1) at packages/oauth/oauth_server.js:146:1

I’m not sure why this is happening. A large majority of our users can log in without issues. Users with problems have tried with different browsers/devices to no avail. On the client side, they see the OAuth popup, they enter their credentials, then the popup disappears.

Does anyone know what’s causing this?

Thanks
Albert


#2

Could it be those users’ security settings over at their oauth providers?


#3

It could be a problem with the internet connection.

I was getting this error last few days because the server running my app had not access to the internet and when I tried to log with google oauth, I got the error.

After enabling internet on the app server, oauth works fine.