I have talked with @pasharayan by voice and he was using a different channel to communicate with Galaxy team and then even simple requests, like increase container limits, were not being received, he was not able to remember what was the channel specifically but I assume it was not the current valid ones. We did a test together sending requests using Meteor website and it’s working as expect, from now on I don’t believe he is going to have these issues anymore, it was a problem in the channel used to reach us and not with our support. And to be clear, the best channel is to send an email to support@meteor.com
But, in the same time, our support was replying many messages from Julius (Insidesherpa CTO) but I understand that when things were burning at their company and then maybe Pasha was not aware of that.
I just want to reinforce here that Galaxy is a very important piece of the Meteor ecosystem and we (Tiny) are doing our best to provide the best experience possible. We have received other the last 9 months a lot of great feedback about our support and service.
I know we have things to improve, we always have, but I’m sure we are providing a very good service here. And, if you are a Galaxy as well and you are not happy, please, send me an email filipe@meteor.com