50% of the users experience a DDP Connection lost

help
1

Hi We have quite some traffic now on our systems, and we track how often the connection gets lost.
This happens to around 50% of all the users at least once.

Here are my questions:

  • Is this a problem? I think yes.
  • how can i split the tracking between the once with minor problems (delayed connect or so) and major problems (no connection at all)
  • how can i improve the system to reduce this issues?

some system informations:
) we only track it after 500ms after startup. as the initial connect can take longer.
) we use ngix as a load balancer for 2 servers
) we do not track connections lost that are up again in under 500ms

thanks for your help.

2

Are your balancers with session afinity?

3

Sticky sessions… sure. otherwise it would not work. We have a lot of users that are using the product successfully…

Just to give you a idea about the size. about 30k users are using it every month.