Any good user testing/usability tools that work with Meteor?


#1

I’m looking for something sort of like Hotjar, not for the purpose of analytics or marketing, but rather recording a user’s experience using a Meteor app to see where they get stuck, what they use, etc. I would’ve probably just used Hotjar for this, but they don’t support dynamic JS sites.

If anyone has any useful tools for user testing, I’d love to hear about them!


#2

something like astronomer.io ?


#3

Maybe not. Astronomer reminds me of Mixpanel a bit. I’m looking for more of a screen-recording UX/user testing type of application.


#4

@ffxsam Did you find a solution. I have asked hotjar if they are going to make an api. They said it’s not in their immediate plans. This would be super useful on a cordova app.


#5

Hey @kylepierce! Yeah, I went with Intercom as both a marketing solution as well as in-app support. It doesn’t quite have the level of tracking I’d like (being able to see what a user is doing), but via its tracking events, I can gain some level of insight at least.


#6

Why intercom vs mixpanel or amplitude?


#7

To be honest, it’s been so long I don’t remember what I didn’t like about Mixpanel. Maybe it’s just that Intercom felt like a more compelling solution to me. It allowed me to also ditch MailChimp for marketing related emails.


#8

We are using hotjar and it works great as long you don’t push an update. They are caching the names of .css and .js files. Unfortunately meteor creates a new name each time you push an update.


#9

Out of the box, no changes to their code?


#10

nope, it should work. As I said, the problem is in caching the names of js and css resources. The difference might be, that we are using hotjar on our website not on a mobile app. Although it should be the same.


#11

Ill give a shot. I was thinking about playing around with the code to replace their UserId with my system’s userId. We shall see. Thanks for your comment