Best User Feedback System?


#1

Hi!

I’m looking for a good feedback system to integrate Meteor app: KeplerJs
It will have to be simple and do only its job, it’s okay to be a meteor package or a free 3rd party online service!

On Atmosphere I found only one this:
github.com/vivekvrao/user-feedback
but it looks like a very old thing and I did not find anything else. :frowning:

what do you use of well tested in your applications?

Stefano

P.S.
strange… in the forum archive I did not find anything about this.


#2

what defines a “feedback system”?
https://www.uservoice.com/
https://www.uservoice.com/
form submission?
forums?

what problem are you trying to solve? Just a way to solicit customer feedback about your product?


#3

I do not know the right name… But I mean the systems that allow users to report suggestions or issue within the platform itself

This is not a product! Because this is not for sale! this is an open source software.
I was just referring to the use case I needed.

It seems to me that this is not free and it is not an integrable with a Meteor app


#4

https://www.hotjar.com/ is free.

Antd uses it on their site: https://ant.design/docs/react/introduce

zendesk is dirt cheap, if you are talking helpdesk.

Or if you mean live chat:

Or if you want feature feedback, canny looks good (but expensive):

https://expo.canny.io/feature-requests

At first I saw canny and was like “I could build this in two days”. Then I realized its probably cheaper to give them $100 bucks than it is to spend two days + building it, and then who knows how long maintaining it. But, canny seems like a good thing to run for 2-3 months with your early adopters/core users, and you’ll get much better results/feedback than you would running a survey (and probably costs about the same, $300 total)


#5

uservoice had a free plan–it’s gone? You just need to add a bit of Javascript to your code–it can absolutely be integrated with Meteor.

you could also use live chat widgets. They usually have a mode to take a message when no agents are around. Some many have a free plan for one agent, or a free plan for non-profits. Chatra was made with Meteor, but any of them can be integrated with Meteor.
Olark, UserLike, Drift, https://smooch.io/
Could also use Google Docs (Forms)–or better: Typeform

Why not just a simple form, which posts to a collection (or google sheet)?

If you use cloudflare (you should!) you could add this app with one click


#6

http://avanishpathak.com/react-slack-chat/


#7

https://www.simplechat.support ftw