Please point me to a relevant thread if one exists for these questions, I looked but the ones I found dated back to 2016.
We are shortly looking to launch our application and Galaxy appears to be the natural hosting selection.
I would like to know more about the limits of the operational support.
Is support 24/7 365?
What is supported, is it up to the edge of our application?
Is it possible to contract application support as well?
In the event of an issue, what is the response/resolution SLA?
Are there penalties attached to an SLA breach?
I have more questions, but these are a good place to start!