Hey, the support form still looks like this.
And after using it, no one’s gotten back to me. It seems other people are having this problem.
2 business days isn’t professional hosting - especially for bugs in your platform. I’ve been hosting on DigitalOcean with mup for much less, and can fix problems easily.
I recommended Galaxy to a client to try it out, but I can’t recommend Galaxy to future clients if you’re not taking support seriously.