How do you collect QA responses for your projects?

Our app has grown and we currently test a lot of ux in the field with a small sample of real users. They know this trial phase is about QA and user acceptance, so they write endless feedback via Email.

I am not 100% sure about the feasibility of a full blown ticketing system here, so I ask if anyone has already invented a good lean workflow here?

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Any kanban system like Trello or the Meteor based Wekan (