we have implemented intercom in our desktop and mobile app to achieve that we use the meteor-intercom package to load basic user info. we also add the intercom-node to track events since the meteor-intercom package doesn’t support it yet.
We setup a custom launcher to have the widget available when somebody click a support link in our menu.
so far that part work great on desktop and for android-device, ios-device locally and but somehow only on desktop for the deployed app, we tried adding the intercom-cordova and still the launcher doesn’t want to trigger the widget. On the staging mobile app, the user informations/events are tracked properly and are sent to intercom.
is there some major functionality discordance between running the run-android device and generate a build for play store or appstore.