Hopefully someone from Galaxy sees this, or someone can point me to where is the best place to post feedback or correct me if I am completely wrong.
I’ve been trying all day to signup for Galaxy hosting and I’ve been getting a myriad of problems using both my credit card and Paypal account. The errors aren’t helpful. I got 503 errors, “unspecified errors”, endless spinner errors - the works. These things happen, but what needs improvement is the fact that as a potential customer, I had no way of getting support! There are no support links I could find, no live chat, nothing. When I did click on the “contact us” link, it said I needed to raise questions regarding Galaxy from within Galaxy - which is the problem I am trying to solve !
I owe MDG a lot, so please take this as some friendly feedback - the absolute last place on your site that should be broken, or not intuitive or lacking support is when a customer is ready to pay. In fact, getting a hosting account was a semi-emergency as my current hosting solution is no longer fit for purpose. If anyone sees this, and can help, please let me know!