Question on Emergency Maintenance on July 11, 2016


#1

Hi,
On July 11 at 6:40 pm Eastern time, all our instances on galaxy went down
We manually restarted them at 9:00 pm Eastern time

Could this be related somehow to the emergency maintenance noted on your site on July 11 here? http://status.meteor.com/

This has not happened in the past and normally when instances go down, they automatically restart but they did not auto-restart this time.

Thank you for any information you can provide,
Mandi Papich
Relay Foods/Door to Door Organics


#2

You should really raise a Galaxy support ticket for this. Pinging @marktrang


#3

Please log a support ticket from within Galaxy and our engineers can help examine what happened. Thanks for raising this!


#4

Thanks! Do you have a link I could use to submit that ticket? I am looking and don’t see the place to submit a support ticket. Thanks you so much - Mandi Papich


#5

You can send support cases from the dropdown menu of the top left of your Galaxy dashboard.

The direct link to request support is: https://galaxy.meteor.com/[yourgalaxyaccountname]]?overlay=SupportRequest


#6

Excellent-thank you!