Who'd like to make an open-source Live Support Chat and Ticketing system?


#1

Wanted to make a live support system like Kayako, LivePeople, Ozark, etc. in Meteor? Operators, Campaigns, Departments, Marketing, etc. and fully brandable. I would like to also produce two apps from this for Operators to use from phone and for end users to download and search FAQs, Tickets and chat with team.


#2

That’s something I’d definitely use. I’ve been thinking about making one myself but it would be way too time consuming to do on my own in the spare time.


#3

I also came to such a wish from time to time. We are hosting redmine instances since 4 yrs ( http://www.redmine.org ) for customers and made a number of improvements to that apps. But always when looking on the needed feature set for new solution … timeline is getting too long.


#4

Been on my mind too for quite some time now.
I have some ideas to share on this too.


#5

Honestly I kind of love redmine…


#6

What features to redmine have and then reproduce…


#7

I think reproducing the features redmine has would be a massive undertaking. It has too many and a lot of plugins that make it possible to customize it for your needs


#8

Yes, that’s (“so many features”) why we followed up all the years with this existing redmine app and did not started a new one. At least the interface is not “up to date” anymore and there is no “smooth mobile app”.

I thought about developing a mobile / lightweight (featured) frontend app with meteor and using redmine as the backend engine.

That might be a sense-full approach. It would be possible to sync some tables to meteor collections to get fast response to your clients. There is also a rich REST API to get in touch with redmine data.


#9

This would be amazing, and also you could add an extra package to add the system to existing Meteor apps.


#10

I’m not looking for something as heavy weight but I haven’t seen anything
(even redmine) that really does everything. This would be a project I need
for personal use but I believe everyone could benefit and would be nice to
get help, even on the core functionality. If you want to help message me
via the forum or reply here…

Demo: http://edialogue.meteor.com (Admin / apple1)
Github: http://github.com/alisalaah/livesupport