Hey everyone, Henrique here (CTO).
First off, I hear you. Migrations are stressful, especially when your app is your livelihood and something that worked yesterday isn’t working the same way today. That frustration is completely valid, and I appreciate you sticking with us and taking the time to share what you’re seeing.
Quick update on the specific cases raised in this thread:
- @iirokak, @wadebuildotto, @jcha — we’ve been in touch through support (chat/email) and your issues are now resolved. Thanks for your patience.
- @trusktr — we’ve opened a dedicated Slack channel with you and are actively working on your case. It’s a specific edge case that hasn’t affected other users, but that doesn’t make it less important. We’re on it.
A couple of things I’d like to share, not as pushback, just so we can help you faster.
Please reach out through support rather than the forum. Forum posts can genuinely get missed. Chat or email is the fastest way to get your issue in front of the right people.
On the migration, we took this seriously. It was zero-downtime, tested extensively, and rolled out in phases (Free apps first, then AP, EU, US). Anyone who hit an issue and reached out through support was offered the option to roll back to the legacy platform while we worked on their case. That option is still available if you need it, though keep in mind the goal is to get your app migrated once we’ve sorted out the issues affecting it.
On edge cases, one of the things that makes Galaxy special is the sheer variety of Meteor apps running on it. People do genuinely creative and unusual things with this platform, and we love that. But it also means thorough testing won’t catch every configuration. When something works for thousands of apps but breaks for yours, it’s still broken, and we want to fix it. We just need to be in direct contact with you to do that.
Our team is small and the past few days have been intense. We’ve been working around the clock on every critical issue that’s come in and we’re not stopping until everyone is in a good place.
If you’re still stuck, reach out to support and reference this thread. We’ll take it from there.
Thanks everyone.